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Resume number: 398365702 Updating date: 2018-11-09 14:34:20 photo
Name: Mr. Chen Jian Qiang Nationality: China (Mainland)
Current Place: Baiyun Height/Weight: 170 cm70 kg
Marital Status: married Age: 42 years
Career Objective
Application type: Jobseeker
Preferred job title: Hotel / Hotel Manager: General Manager 、 Hotel / Hotel Manager: 、 Hotel / Hotel Sales:
Working life: 21 Title: No title
Job type: Full time Expected Start date: In a week
Expected salary: ¥above ¥20,000 Preferred working place: Guangzhou
Work experience
Company's name:Cheerful Hotel, Guangzhou (Pre-five-star hotel)Begin and end date: 2012-07-2012-11
Enterprise nature:Private enterprisesIndustry: Hotel/Accommodation/Travel
Job Title: Hotel General Manager 
Job description: 1.In Charge of the whole Hotel operation and management, there is rooms, Chinese Restautant, Coffee Shop, Night Club and Foot Massage Center in our hotel;
2. Introduced international hotel group to our director of board for new hotel project, wrote out the feasibility report;
3. Reoriented the hotel towards new distinctive dvantage with new package, created new advantage of hotel, increasing Room Occupancy Rate to 96% during the period of Guangzhou International Beauty Expo, is high 4% than last year. 
Reasons for leaving: Low salary, hard to get the bonus 
 
Company's name:Haoyiding International Travel Agency Co. Ltd.Begin and end date: 2011-06-2012-06
Enterprise nature:OthersIndustry: Network Game
Job Title: Hotel Business Dept. Manager at Xunchi(GM Of Dept.) 
Job description: 1. In charge of the Hotel Business Dept. and conduct domestic hotel and tourism product purchasing and distribution of Groupbuy product,to research sales and marketing status of Chinese hotel.
2. Quickly acclimatize myself to new job, strong ability of sales, management and coach even in different business, achieve 1.5 times high development of business than before. 
Reasons for leaving: Lower salary than craft brother 
 
Company's name:Bailing Hotel, Guangzhou(Pre-Four-star Hotel of which room decorated according to four-star hotel)Begin and end date: 2008-09-2010-04
Enterprise nature:State-owned enterprisesIndustry: Hotel/Accommodation/Travel
Job Title: Room Division Manager(General Manager of Chained Hotel) 
Job description: 1.  To do the General Manager’s job, got the same General Manager’s salary of the other Chained hotel in our Hotel Group,,get the best operation achievement of the Wanbo Hotel Group;
2.  Improve the employee’s ability and quality of service, cleaning and rooms maintenance gradually, improve the guest’s relationship by improvement of their satisfaction;
3.  Remake the sales strategy, turn to develop and maintain the reservation center and corporation meeting group, making the revenue of rooms gradually increasing, got a outstanding achievement, can exceed 20-30% sales revenues than last year history revenue every month from Mar,2008 to Apr,2010, even under the effect of  the Finance Attack, for example, during Canton Spring Trade Fair, 2008, exceeded RMB 350,000 than the revenue of same period.  
Make out the sales target of this month in the next month 
Reasons for leaving: Make out the sales target of this month 
 
Company's name:Rong Jiang Hotel, Jieyang, Guangdong (Super rated Five-star which has about 400 rooms)Begin and end date: 2007-12-2008-08
Enterprise nature:Private enterprisesIndustry: Hotel/Accommodation/Travel
Job Title: Director of Rooms Division (Deputy General Manager) 
Job description: 1.  In charge of the Rooms Division of which consist of Front Office, Rooms Dept., PA, Laundry Dept., Recreation Dept., Shopping Arcade, Hostesses of all Hotel Operation Dept. (Rooms, Night Club, F&B, Sauna and Foot Massage), responsible to General Manager of Hotel;
2.  Entertain the leader from country and province time after time;
3.  Making the revenue of rooms gradually increasing.
4.  Participate in hotel star rated by Tourism Bureau, China. 
Reasons for leaving:  
 
Company's name:Ramada Plaza Guangzhou (One of franchise five-star hotel of Wyndham Hotel Group (Cendant Hotel GroupBegin and end date: 2006-03-2007-04
Enterprise nature:Private enterprisesIndustry: Hotel/Accommodation/Travel
Job Title: Chief Assistant Manager 
Job description: 1. Participate in Hotel Pre-opening and Grand Opening successfully;
2. Training the foreign GRO and other Assistant Managers, Meanwhile, assists FOM to monitoring and controlling Front Office;
3. Become the major contributor of Column of Case Analyse of “Jiahong-fengqing  
Hotel Newspaper”;
4. Had helped many domestic and foreign guests solve problems and got praise      
letters from them as a result;
5. Have offered one feasible and implemented suggestion at least every month, some of them increase the hotel revenue; 
Reasons for leaving:  
 
Company's name:Nanhai Clifford (Golden Lake) Hotel,Foshan,Guangdong (Pre-five-star hotel which has about 600 rooms)Begin and end date: 2003-07-2005-12
Enterprise nature:Soly foreign funded enterprisesIndustry:
Job Title: Senior Assistant Manager and Asst. Front Manager (2 years) 
Job description: 1. Participate in Hotel Pre-opening and Grand Opening successfully;
2. Had helped many domestic and foreign guests solve problems and got praise letters from them as a result;
3. Both the Gift Shop which was taken over and the Convenience Shop which was set up by myself after 5 months have earned profit since the second month, the daily average revenues has increased to 2 and 5 times than the first month in two years;
4. Have developed some groups to check in our hotel. 
Reasons for leaving:  
 
Company's name:Agile Hotel, Zhongshan (Pre-five-star hotel)Begin and end date: 2001-05-2003-06
Enterprise nature:Private enterprisesIndustry: Hotel/Accommodation/Travel
Job Title: Assistant Manager, Executive Housekeeper(1 year) 
Job description: 1. Participate in Hotel Pre-opening and Grand Opening successfully;
2. Assisting Front Office Manager to be in charge of the Department and training staffs inclusive of Receptionist, Cashier and Bellboy during Hotel Pre-opening;
3. Encouraged my subordinates on shift and led them to attain the Rooms Sales Target and jobs assignment made by superiors;
4. Help room attendants to improve their working quality by inspecting room randomly, I was nominated to do as a Executive Housekeeper because of good achievement while be acting Executive Housekeeper at night.  
5. In charge of English training of Rooms Division and developed new guest source for the hotel by sale call. 
Reasons for leaving:  
 
Company's name:McDonald’s,the Garden Hotel, GZ,Begin and end date: 1997-08-2001-04
Enterprise nature:OthersIndustry: Hotel/Accommodation/Travel
Job Title: Restaurant Assistant Manager, Receptionist 
Job description: 1. Got a higher reward payment because of selling the higher grade of Room.
2. Assisted our Restaurant Manager to earn profit for 6 months since the restaurant opened after 2 years till I left the restaurant.
3. Praised by Hotel Restaurant Management for good backup behavior. 
Reasons for leaving:  
Educational Background
Name of School: Guangzhou TV UNIVERSITY
Highest Degree: Associate Date of Graduation: 1997-07-01
Name of Major 1: Tourism and Hotel Management Name of Major 2:  
Education experience:
Start dateEnd dateEducation organizationMajorsCertificateCertificate No
1995-091997-07Guangzhou TV UNIVERSITYTourism and Hotel ManagementCollege00013501
Language Ability
Foreign Language: English Level: perfect
Language ability: 1.  Mandarin: Excellent  2.  Cantonese: Excellent
3.  English: Excellent   4.  Japanese: Fair
Chinese level: perfect Cantonese Level: perfect
Relevant skills and abilities
  1.  Familiar with Office Software (Word, Excel, PowerPoint and so on);
2.  Assist the guest to solve the problem of logging on the Internet.
3.  Familiar with PMS.
Self-recommendation letter
  Self-Evaluation:empressement,kindness, carefulness, innovation
I am good at creating new advantage of company, I think I am an expert in hotel operation which proved by the achievement in hotel operation, I am familiar with the whole hotel operation, planning of staff number and facilities, during the opening and pre-opening, like to study optimizing Hotel Product and strategies of hotel victory such as optimizing the Job Procedure and Hotel Computer Software, I am good at and have succeeded in improving operation and management of the whole hotel, guest satisfaction, Staff training, staff’s encouragement, digital management and developing guest source by concept of Golden key and international group management. In addition, I have rich experience of Pre-opening and Grand opening for star hotel. Possessing of strong abilities of discovering problem, execution and sales, I always work enthusiastically with responsibility for any employer, I have many good ideal of management and is evaluated that I have all things considered and thought over by former bosses and colleagues, meanwhile, I have offered one feasible and implemented suggestion at least every month, some of them increase the hotel revenue, controlled the cost and improved level of service quality, I have done as Chief of Shopping Arcade at hotel, Assistant Restaurant Manager, Executive Housekeeper, Front Office Manager, Director of Rooms Division (DGM) at Five-star Hotel, General Manager I have professional experiences about 13 years, and got excellent achievement. I had helped many domestic and foreign guests solved problems and got praise letters from them as a result.

Education
Sep, 1995- Jul, 1999      Graduated from Guangzhou TV University majoring in Tourism and Hotel Management with full day Education (Joint Education with the Famous Guangzhou Tourism Senior Middle School which cultivates and offer future staff for the Five-star Hotel in Guangzhou), I got the certificate of CET-band 4 at that time, learned vocabulary of CET-band 6 and oral English achieved the level of English band 8 by self-education as a result. Meanwhile, my thesis got the unique highest excellent score.

Dec, 1998 & Apr, 2000     Successfully completing Basic Operation Course (BOC) and Basic Management Course (BMC), and got BOC and BMC Diploma at McDonald’s;

Nov, 2006                Be trained and awarded the certificate of 2QA(Question Approach) by Ramada Plaza Guangzhou.
Dec, 2009 - now         Member of “www. 9first.com” which is top-ranking Hotel Education and Training Network in China, I was invited to study to get the Diploma of International Hotel Senior Professional Manager issued by IHMA

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